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Dear Friends, Readers, Supporters, Fellow Underwater Mortgage Holders:
Thank you so much for all your kindness and for taking the time to sign my petition at save the faerie cottage. I got a polite response from BofA the first day I went public--showing that we can make things happen when we work together--but since then there have been more frustrating delays. My next payments are due in days and I need to have this loan modified as soon as possible. The stress continues to weigh on me and my children. Many of you know what this feels like. I hope my struggle can help you as well and that i can provide you with information and support. Please pass this on to others to keep BofA accountable and sign the petition if you have not done so.
With Gratitude
Francesca Lia Block
3/9/12 Called Office of President. 2:15 left word with A. that I would go public if I did not hear back
3/13 Went public. Call from L responding to my online complaints. Rec’d 2 calls from J.E. in modifications responding to same. Said I could apply for a modification again and would need to send in all new paperwork.
3/14 called JE and left message to see when application packet would arrive.
3/15 call from MG, J.E.’s supervisor to say I could contact her if I need help. Package arrived
3/17 Got rejection form Qualified Assumptions due to problem with credit. This does not make sense as my credit rating is high.
3/19 spoke to JE who asked if I “Minded if loan is modified but kept in Jill Block’s name?” I said okay. Mailed packet
3/21 called JE re: fraud that had been committed on my Chase bank account.
3/23 Called JE. They confirmed they had rec’d my packet
4/2 8:am called JE and left word
4/3 9 am left word for JE 4:30 left word for JE
4/5 called 2:30 left word for JE
Received packet from D.H. saying I was “ineligible because had not submitted proper docs” and it was over thirty days. I had not submitted a packet to D.H. but to J.E.
3:00 called DH to confirm the mistake. Left word.
Called M.G. and told her about the confusion. She said she would leave word for J.E.
4/9 Called M.G, supervisor who told me “DH is handling your case.” I said that I had been working with J.E. She confirmed he had rec’d my packet. She left word for both DH and JE to call me.
faxed and certified mailed letter asking who my investor is
4/11 Rec’d certified mail receipt that my letter requesting to know who my investor is had been rec’d by BofA on thi sdate
4/9 JE called back and said to disregard the letter from DH and that he had been sick. Would get back to me in a week and a half
4/18 Called JE who said “The underwriters are requesting something else from me.” I asked what. HE said he didn’t know and would get back to me
Called me later that day and left message
I called him back and left message
4/19 Called JE and he told me that the underwriter does not usually work with “current” accts. Meaning that because I am paid up, they usually wouldn’t modify but he was going to “escalate it” and get back to me next week. I APPRECIATE THIS, JE AND HOPE THIS CAN BE RESOLVED IN A TIMELY MANNER. 4/25Called JE who told me had not heard back yet and that it would take some time to see if I qualify for a modification. He said it would be a challenge and difficult b/c they were trying to give me a loam mod while my mother's name is still on the loan and I am not behind on my payments. I was told to call back Monday.3/9/12 Called Office of President. 2:15 left word with A. that I would go public if I did not hear back
3/13 Call from L responding to my online complaints. Rec’d 2 calls from J.E. in modifications responding to same. Said I could apply for a modification again and would need to send in all new paperwork.
3/14 called JE and left message to see when application packet would arrive.
3/15 call from MG, J.E.’s supervisor to say I could contact her if I need help. Package arrived
3/17 Got rejection form Qualified Assumptions due to problem with credit. This does not make sense as my credit rating is high.
3/19 spoke to JE who asked if I “Minded if loan is modified but kept in Jill Block’s name?” I said okay. Mailed packet
3/21 called JE re: fraud that had been committed on my Chase bank account.
3/23 Called JE. They confirmed they had rec’d my packet
4/2 8:am called JE and left word
4/3 9 am left word for JE 4:30 left word for JE
4/5 called 2:30 left word for JE
Received packet from D.H. saying I was “ineligible because had not submitted proper docs” and it was over thirty days. I had not submitted a packet to D.H. but to J.E.
3:00 called DH to confirm the mistake. Left word.
Called M.G. and told her about the confusion. She said she would leave word for J.E.
4/9 Called M.G, supervisor who told me “DH is handling your case.” I said that I had been working with J.E. She confirmed he had rec’d my packet. She left word for both DH and JE to call me.
faxed and certified mailed letter asking who my investor is
4/11 Rec’d certified mail receipt that my letter requesting to know who my investor is had been rec’d by BofA on thi sdate. THEY ARE LEGALLY OBLIGATED TO GET BACK TO ME IN THIRTY DAYS.
4/9 JE called back and said to disregard the letter from DH and that he had been sick. Would get back to me in a week and a half
4/18 Called JE who said “The underwriters are requesting something else from me.” I asked what. HE said he didn’t know and would get back to me
Called me later that day and left message
I called him back and left message
4/19 Called JE and he told me that the underwriter does not usually work with “current” accts. Meaning that because I am paid up, they usually wouldn’t modify but he was going to “escalate it” and get back to me next week.
5/1 4:30 called , left word
5/2 9:23 called and left word
5/3 9:20 called JE and left word
called MG
she said je would call me back in ten min
9:55 called je no answer left word t call me on cell as i was leaving 10 je called me back at home number
10 43 i called him back from home and asked him to call my cell
5/4 called JE and he said 9:37 to call him back next Wed. and he should have answer by end of the month thank you very much
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